The retail industry is dynamic and fast-paced, with new players entering the market every day. The concepts of retail are also rapidly evolving to give users a personalized shopping experience.

Along with the on-going reforms in the industry, the conventional definition of retail professionals is also getting redefined. Brands are looking for smart, out-going professionals who know how to interact with the customers and close deals.

India is expected to become the world’s third-largest consumer economy, reaching US$ 400 billion in consumption by 2025, according to a study by Boston Consulting Group.^# This would mark an increase in the number of job opportunities in retail industry, as it is speedily establishing itself as a mainstream industry from a career perspective. And, this trend is only expected to go upwards.

So, if you want to be a part of this US$ 400 billion industry, you need no exams, no mark-sheets-just the RIGHT SKILLS that will get you hired by the top domestic & international brands. Read on to know more about these much in-demand skills:

1. EFFECTIVE COMMUNICATION

Regardless of the type or brand of the product, you should be able to have meaningful & productive conversations with the customers. Good communication skills give you the confidence to deal with customers and get closure on the deals. Recruiters are always looking for professionals who can help them maintain customers.

2. EYE FOR DETAILS

Retail sector requires you to be on your feet both literary and literally. There are tasks such as operating a Point of Sale (PoS) software, managing inventory, arranging merchandise, and handling customer queries where an executive must pay utmost attention and leave no room for errors. Professionals trained in handling all such critical tasks are always in demand.

3. THOROUGH PRODUCT KNOWLEDGE

To address customer questions satisfactorily, you must thoroughly understand all the products and product manuals that your company deals in. Weak product knowledge shows a lack of effort and confidence. As a professional, you should be skilled to comprehend all products and strike a profitable deal selling them. The ability to understand products and their selling points gives a huge advantage to the professionals.

4. SATISFACTORY CUSTOMER SERVICE

As a retail professional, you should be able to make the customers feel valued and appreciated. Even in conflicting situations, you should be able to see the bigger picture and arrive at an effective solution. A good sales executive considers all possible conflict scenarios and is prepared for how to deal with them.

5. LEADERSHIP & MULTI-TASKING

Leadership skills such as the ability to manage a team, keeping a check on task lists, and delegating work contribute big way to your success in the retail industry. To grow, you should be prepared to deliver more than what is expected out of you and prioritize tasks as per their importance & urgency.

Looking forward to learning more, be a part of the retail industry or open your own retail store? You can get the required skills with this highly recommended professional course in retail management. Check it out now!

#Source: IBEF